Customer Support Engineer
REF: CSE
US - Remotly Full Time
To support our growth, we are hiring a Customer Support Engineer
REF: CSE
ABOUT US: PIXITMEDIA, A KALRAY COMPANY
Kalray is a leading French Deep Tech company, originating from the CEA French lab, a prestigious European research laboratory. Specializing in hardware and software technologies for high-performance, data-centric computing markets, Kalray offers a range of products for applications in Datacenters, AI, Media & Entertainment, Life Sciences, Scientific Research, Edge Computing, Automotive, and more. Kalray has notable investors such as Alliance Venture, NXP, CEA, and Bpifrance. The company is listed on Euronext Growth.
With over 200 employees and a presence in several countries (France, UK, Germany, USA, Romania), the company provides an agile, inclusive, and dynamic environment where individuals, whether experts or recent graduates, can thrive and contribute to Kalray’s success.
Pixitmedia, a Kalray company, enables Media & Entertainment organizations to streamline their global data workflows and maintain complete control of valuable assets.
You can learn more about Kalray on our website, follow us on LinkedIn.
WHAT YOU 'LL BE DOING:
As a Customer Support Engineer, you ll be assisting people with technology issues, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities:
- Qualify, Diagnose and troubleshoot technical issues.
- Research and identify solutions to software and hardware issues across a broad spectrum of technologies including storage, network, server cloud, operating system, etc
- Remotely resolve issues across a broad spectrum of storage, network and workflow-focused technologies via phone, chat, emails.
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
WHAT WE ARE LOOKING FOR:
Skills:
- Strong teamwork and Customer communication skills
- Excellent analytical and problem-solving skills
- Ability to manage customer and internal expectations
- Solid understanding of network technologies such as TCP/IP and Ethernet
- Solid command of at least 2 of the following technologies: Parallel/Clustered File systems such as IBM Spectrum Scale, Lustre, GPFS, Quantum StorNext, etc
- Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
- Bash Scripting
- Python scripting
- Linux, Network, Storage or Cloud Certifications environment
- High sense of prioritization
Profile:
- Degree in computer science, data scient or information technology a plus but not required.
- 2-3 years of experience working with the Linux operating system
- Curious and fast learner
- Experience of working at a vendor, reseller or technology solution provider
- Experience of working at a consumer of technologies used for high performance computing, artificial intelligence or media & entertainment production
CONTRACT INFORMATION:
- Type of contract: Permanent contract
- Starting date: As soon as possible
- Location: US Based
- Remote Work
- Competitive salary based on your skills and experience
- Entitlement to free shares plans (RSU)
WHAT WE CAN OFFER YOU:
- 25 Days annual leave (PTO, sick days, public holidays)
- Health Care insurance, life insurance and death in service on commencement of employment provided
- 401k enrolment with an employer match up to 3%
ABOUT THE RECRUITMENT PROCESS:
- First interview with the line manager
- Second interview with the team
- Final interview with Human Resources Director
Equal Opportunity Statement
KALRAY is committed to creating a diverse and inclusive environment, and we welcome applications from individuals of all backgrounds, identities, and experiences. We do not discriminate (including in our hiring and promotion practices) based on race, religion, skin color, national origin, gender, sexual orientation, age, marital status, disability status, or any other characteristic protected by law. Should you require accommodations or adjustments throughout the interview process and beyond, please tell us. We are committed to ensuring that all candidates have an equal opportunity to showcase their abilities and succeed in our organization.
