Professional Services Engineer
REF: PSUK
UK - Permanent
To support our growth, we are hiring a Professional Services Engineer
REF: PSUK
ABOUT US: PIXITMEDIA, A KALRAY COMPANY
Kalray is a leading French Deep Tech company, originating from the CEA French lab, a prestigious European research laboratory. Specializing in hardware and software technologies for high-performance, data-centric computing markets, Kalray offers a range of products for applications in Datacenters, AI, Media & Entertainment, Life Sciences, Scientific Research, Edge Computing, Automotive, and more. Kalray has notable investors such as Alliance Venture, NXP, CEA, and Bpifrance. The company is listed on Euronext Growth.
With over 200 employees and a presence in several countries (France, UK, Germany, USA, Romania), the company provides an agile, inclusive, and dynamic environment where individuals, whether experts or recent graduates, can thrive and contribute to Kalray’s success.
Pixitmedia, a Kalray company, enables Media & Entertainment organizations to streamline their global data workflows and maintain complete control of valuable assets.
You can learn more about Kalray on our website, follow us on LinkedIn.
WHAT YOU 'LL BE DOING:
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services for our software-defined storage and data management offerings. They handle installations ranging from single-node cloud-based deployments, to our largest on hybrid, geographically distributed architectures.
You’ll have tons of opportunities to apply your skills to interesting new problems. We hire developers who are hungry to learn and keep up with the newest trends.
Responsibilities:
- Use a consultative approach to customer engagements
- Look for opportunities to help the customer achieve their vision more effectively and efficiently
- Deliver on SOW with guidance from technical architects
- Contribute to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements via product management and development teams.
- Communicate opportunities to the customer account team
- Provide feedback to product management and development team to improve the quality of the product in line with customer requirements and our own efficiency needs
- Provide feedback to Project Managers to make scheduled delivery more consistent
- Continually work with Project Managers and Build Manager to streamline and improve delivery
- Exert influence on the overall objectives and long-range goals of your team and Professional Services
- Provide mentorship for Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
- Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers
WHAT WE ARE LOOKING FOR:
Skills:
Essential
- Implementing and/or maintaining high performance/high volume storage solutions
- High Throughput Network solutions such as Infiniband and Ethernet (RoCE)
- Parallel, clustered or scale-out file systems such as Spectrum Scale (GPFS), Lustre, BeeGFS, Quantum StorNext, OneFS, Qumulo, Weka, etc
- Enterprise data storage technologies, such as SAN and NAS storage, Fibre Channel and iSCSI, CIFS/SMB, and NFS
- Windows Server administration and/or UNIX/Linux system administration experience
- Experience within Media & Entertainment or Research-focused industries
- Knowledge of cloud computing & storage, and object storage (AWS, GCS, Azure)
High Desirables
- Cross-platform system administration experience, including user authentication in a mixed Windows/POSIX environment
- Networking experience, including advanced switch configuration
- High throughput networking RDMA, RoCE, NVMeOF, IPoIB
- LDAP or Active Directory experience
- Experience with high-performance computing and/or M&E Focused
- Scripting experience – Perl, python, bash, ksh, and/or PowerShell, etc
- Technical writing, technical consulting, or training experience
- Experience with data collection and analysis, including reporting and monitoring tools
- Experience with configuration management frameworks such as Salt, Ansible, etc
- Experience with metric and health monitoring platforms such as Nagios and Prometheus
- Basic Docker experience
- Vendor-specific SAN/NAS certifications
Soft Skills
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
- Positive disposition and solution-oriented mindset
- Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
- Self-motivated and self-managing, with strong organizational skills
- Ability to thrive in a fully hybrid working organization (remote workers + office workers, multiple international offices across a wide range of time zones)
- ~30% travel may be required
- Working at a consumer of technologies used for high performance computing, artificial intelligence or media & entertainment production.
- Technical project management experience
- Degree in Computer Science or similar preferred, but not required
CONTRACT INFORMATION:
- Type of contract: Permanent contract
- Starting date: As soon as possible
- Location: High Wycombe / London area
- Remote or Hybrid with periodical team meeting on-site
- Competitive salary based on your skills and experience
- Entitlement to free shares plans (RSU)
WHAT WE CAN OFFER YOU:
- 25 Days annual leave
- 5% employer pension contribution and employer match up to 8%
- Access to Employee Assistance Programme
- Annual eye test
- Private Medical insurance, life insurance and death in service on commencement of Employment
- Access to Medicash plan
- Electric Car Scheme
ABOUT THE RECRUITMENT PROCESS:
- First interview with the line manager
- Second interview with the team (may include a coding test)
- Final interview with HRD
Equal Opportunity Statement
KALRAY is committed to creating a diverse and inclusive environment, and we welcome applications from individuals of all backgrounds, identities, and experiences. We do not discriminate (including in our hiring and promotion practices) based on race, religion, skin color, national origin, gender, sexual orientation, age, marital status, disability status, or any other characteristic protected by law. Should you require accommodations or adjustments throughout the interview process and beyond, please tell us. We are committed to ensuring that all candidates have an equal opportunity to showcase their abilities and succeed in our organization.
